Refund policy

Refund Policy

At Maris, we want every piece you choose to feel just right. If for any reason you are not completely satisfied, you may request a refund under the conditions below.

Refund Conditions

• Requests must be made within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive (2011/83/EU).
• Items must be unused, in their original packaging, and in the same condition as delivered.
• Personalised items or certain delicate goods may not be eligible for return.

Refund Process

• Contact us at support@maris.com to initiate your request.
• Once your return is received and carefully inspected, we will notify you of the approval.
• Approved refunds will be issued to the original payment method within 14 days.

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Returns & Exchanges Policy

At Maris, we understand that choosing the perfect piece is a personal experience. If needed, returns or exchanges are available under the following conditions.

Eligibility

• Requests must be made within 14 days of delivery.
• Items must be returned unused, in perfect condition, and in original packaging.
• Exchanges are subject to availability.

Process

• Email support@maristailor.com to request return authorization.
• Return instructions and shipping details will be provided via email.
• Once the item is received and inspected, we will proceed with your exchange or refund.

Costs

Return shipping costs are the responsibility of the customer unless the item arrives defective or incorrect.